How We Work

Initial Enquiries

When you first contact our Team, there will be a Designer on hand to talk through your ideas and requirements, explain about our various systems and which one may be the most appropriate for your project. We regularly receive sketches, drawings and photographs from clients or their architects and from these, we can make a reasonable assessment of what system would best suit.

Alternatively, many of our clients prefer to start their enquiries by arranging a visit by one of our designers. Visiting your property is always beneficial in helping to understand how our windows can be fitted into existing openings, and how we can best meet your requirements. Our Designers will then be able to offer practical advice and solutions based upon the type and period of building. We will look at existing reveal details and explain how the windows will be need to be fitted to give you a clear idea of the final look. For difficult and more complicated projects, our designer may be accompanied by our technical site support team to help find solutions.

Visiting us at our showrooms and factory can be extremely valuable, and this is best arranged in advance to make sure one of our designers or the technical team are at hand to gain the most from your visit. You will experience first hand the quality of our products and we can explain the benefits and how the various systems look, and also show you around our factory so you can see how our windows and doors are made. Meeting the production team will give you an insight into how your project will slot into our manufacturing schedules.

However you prefer to proceed, a specific designer will be assigned to your project. They can assist you on the more complex issues raised by Building Regulations should they apply to your project. They will then work up a specification for you based on your personal preferences for detail, security and practical requirements. They are at hand to discuss and explain scheduling and any other areas which may require clarification.

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